Política de reembolso

We have a 14-day return policy. If there are any issues or damages with the product, please contact us at lulupun.contact@gmail.com. We will promptly and carefully process a refund or resend the item.

If there are damages or issues with the product, please send us a photo or video showing the damaged part when contacting us via email. This will help us handle the matter smoothly, and we appreciate your cooperation.

We understand that many customers may feel uncertain about shopping online, but we are committed to providing services and support that will make you feel safe and satisfied. If you have any issues, please feel free to reach out to us.

To begin a return, please contact us at lulupun.contact@gmail.com. If you wish to request a refund, we will provide the return address and instructions via email. Products returned without a prior return request will not be accepted.

If you wish to return an item for personal reasons, the return shipping cost will be at your expense.

If you have any questions about returns, feel free to contact us anytime at lulupun.contact@gmail.com.

Damaged or Problematic Items
If you receive a defective, damaged, or incorrect product, please contact us immediately. We will arrange an exchange or refund right away.

Exceptions / Non-returnable Items
Used products or returns for personal reasons cannot be accepted. Certain types of products, such as perishables (food, flowers, plants), custom products (custom-made or personalized items), and personal care items (beauty products), are non-returnable. Additionally, hazardous materials, flammable liquids, gases, etc., cannot be returned. If you have questions or concerns about specific products, please contact us.

Sale items and gift cards are non-returnable.

Exchanges
If you wish to exchange an item, please return the product and, once the return is approved, you can make a new purchase for the desired item. This is the fastest way to get the product you want.

Refunds
Once we receive and inspect the returned item, and if there are no issues, the refund will be processed automatically to the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process and reflect the refund.

If more than 15 business days have passed since the return was approved, please contact us at lulupun.contact@gmail.com.